FAQ

📌 Frequently Asked Questions — Mimi’s Gifts & Jewelry

💍 About Our Products

Q: Are your jewelry pieces handmade?
A: Yes! All our jewelry is handmade with love, blending bohemian charm and modern style. Each piece is carefully crafted to be unique, lightweight, and perfect for gifting.

Q: What about your temporary tattoos?
A: Our temporary tattoos are produced by the world leader in the industry, in the most trusted factory globally. They’re dermatologically tested, safe, and designed to offer the highest quality available.

Q: Are the tattoos safe for sensitive skin?
A: Yes, our tattoos are skin-safe and dermatologically tested. If you have very sensitive skin or known allergies, we recommend doing a small patch test first.

Q: What materials do you use in your jewelry?
A: We use stainless steel, gold-plated metals, resin, glass beads, and natural stones — selected for beauty and durability. Full material details are included on each product page.

🚚 Shipping & Delivery

Q: Where do you ship from?
A: All orders are shipped from Sant Boi de Llobregat, Spain, via Correos España.

Q: Do you ship to the U.S.?
A: Yes! Most of our customers are based in the U.S., and we ship worldwide.

Q: How long does delivery take?
A: Estimated delivery times:

  • USA: 7–15 business days

  • Europe: 3–7 business days

  • Other countries: 10–20 business days
    (Some delays may occur during holidays or customs processing.)

Q: What are the shipping costs?
A: Shipping is calculated at checkout. Free shipping may be available based on order total or current promotions.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the buyer’s responsibility.

Q: How do I request a return?
A: Please email us at bisouxmimi@gmail.com with your order number and the reason for return. We’ll respond with the next steps.

Q: Can I cancel my order?
A: Orders can be canceled within 2 hours of purchase. After that, they may already be in processing or shipped.

🎁 Gifts & Packaging

Q: Is the packaging suitable for gifts?
A: Yes! All items come in beautiful, ready-to-gift packaging. You can also add a personal note at checkout.

Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available as an optional add-on at checkout.

💌 Contact & Support

Q: How can I contact you?
A: For any questions or concerns, email us at bisouxmimi@gmail.com — we usually respond within 24 hours.

Q: Where are you located?
A: Our business is registered in St Palais sur Mer, France, and we ship all orders from Spain.

Q: What if there’s an issue with my order?
A: If anything isn’t right, just email us with your order number and a short description of the problem. We’re here to help.