🔁 Return & Refund Policy

🔁 Return & Refund Policy

We want you to love your jewelry! If you're not satisfied, you have 30 days from the date of delivery to return your item.

Returns

  • Items must be unused and in original condition

  • Return shipping is the buyer’s responsibility

  • Contact us at bisouxmimi@gmail.com before sending anything back

Non-Returnable Items

  • Custom or personalized orders

  • Earrings (for hygiene reasons, unless faulty)

Refunds

  • Once we receive and inspect the item, we’ll process your refund to your original payment method within 7 days

🚚 Shipping Policy

Shipping Origin

All orders are shipped from:
Sant Boi de Llobregat, Spain

Carrier

We use Correos España (the national postal service of Spain). Tracking may be provided based on the shipping option selected at checkout.

Processing Time

1–3 business days

Estimated Delivery Times

  • Spain: 2–5 business days

  • Europe: 5–10 business days

  • USA/Canada: 7–21 business days

Please note that delays may occur due to customs or peak seasons.

Customs and Import Duties

Buyers are responsible for any customs or import taxes that may apply.